GuichetGPT ("we", "our", or "us") operates as a human-based, service-oriented virtual business window that connects individuals and businesses with skilled service providers. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you access our website, place service orders, communicate with us, or otherwise use our services. We are committed to protecting your privacy and processing personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Scope of This Policy

This Privacy Policy applies to all users of the GuichetGPT website, applications, communication channels, and related services. It covers data collected from visitors, customers, and service providers who interact with GuichetGPT.

2. Customer Support & Technical Data

When you visit our website or contact us through live chat or support channels, we may automatically receive limited technical information such as your browser type, device information, IP-derived geographical region, operating system, and referral data. This information is not used to directly identify you.

We use this data to improve customer support interactions, understand service demand trends, optimize website performance, and make informed business and operational decisions. Aggregated and anonymized geographical data may also be used for market analysis and service expansion planning.

3. Collection of Personally Identifiable Information

We collect personally identifiable information only when it is necessary to deliver our services. This occurs when you place a service order, create an account, submit a contact or support request, or communicate with us regarding service delivery.

4. Data Collected When You Place a Service Order

To match you with an appropriate human service provider and successfully deliver the requested service, we may collect the following information:

• Full name
• Company name (if applicable)
• Email address
• Phone number
• Service location or address
• Property or project details relevant to the service
• Additional instructions or comments provided by you

This information represents the minimum data required to fulfill your service request. Once a service provider accepts the order, relevant details are shared with them strictly for service execution purposes.

Service providers may issue invoices that include your billing details, which may be delivered physically or electronically.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, and legitimate business interests related to service delivery, fraud prevention, and operational efficiency.

6. Sharing of Information with Third Parties

We do not sell, rent, or trade your personally identifiable information. Your data is shared only when necessary and under strict confidentiality obligations, including:

• Human service providers engaged to deliver the services you ordered
• Authorized technical and marketing partners supporting GuichetGPT operations
• Payment processors and financial institutions where applicable
• Legal authorities or collection agencies where legally required

Our official technical and marketing support partner, SmartTeller (a Nigerian registered company), may access limited data through a secured, monitored dashboard solely to provide technical support and marketing coordination. Access is governed by a Data Processing Agreement (DPA), and data is neither downloaded nor shared with unauthorized third parties.

7. Data Storage & Security

Personal data is stored in secured databases and systems hosted within compliant data centers, primarily within the European Union. We use industry-standard security measures, including access controls, authentication mechanisms, and monitoring, to protect data against unauthorized access, loss, or misuse.

Data may also be processed using trusted third-party business tools (e.g., email services, invoicing tools) strictly for operational purposes.